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Refund & Return Policy

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Refund Policy

  1. Refund Eligibility:

    • Refunds may be requested under the following circumstances:
      • Unauthorized transactions.
      • Billing errors.
      • Technical issues causing payment failures.
  2. Refund Process:

    • To request a refund, please contact our customer support at support@posalepay.com within 3 working days of the transaction.
    • Provide relevant details, including the transaction ID, date, and a brief explanation of the issue.
    • Our support team will review your request and respond within 2 business days.
  3. Refund Methods:

    • Refunds will be processed using the original payment method whenever possible.
    • In certain cases, alternative methods may be used, subject to our discretion.
  4. Non-Refundable Transactions:

    • Certain transactions, such as subscription fees or service charges, may be non-refundable unless explicitly stated otherwise.

Return Policy

  1. Product Returns:

    • As a payment gateway service, we do not sell physical products. Therefore, the concept of product returns does not apply.
  2. Service Cancellation:

    • Users can cancel their subscription or account at any time by following the provided instructions in the user dashboard.

Contact Information

For any questions or concerns regarding our refund and return policy, please contact our customer support team at support@posalepay.com

Note:

  • Posale Pay reserves the right to update or modify this policy at any time without prior notice.
  • Users are responsible for regularly reviewing the policy to stay informed of any changes.

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